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TROUBLESHOOTING TOOL

If you are experiencing problems with your AIRFLOW® Prophylaxis Master or AIRFLOW® One device, this tool can help you identify what the issue is and then provide step-by-step instructions on how to fix it.

IMPORTANT

The device must be maintained and/or repaired by EMS and by authorised EMS repair centres only.

A yearly/2000 hours usage preventive maintenance is required as a means of safety and performance guarantee for both patient and user.

When returning the device for service, it is recommended to ship the device in its original packaging for optimal protection against damage during transportation.
Include the pedal, powder chamber, bottle and cords when sending the device.

Should any other problems persist that are not listed in the troubleshooting,
contact Handpiece Hotline (Australia), Ivoclar Vivadent (New Zealand) or your EMS Clinical Product Specialist for assistance.

MOST COMMON ISSUES & HOW TO FIX THEM

Low or no movement of the tip/instrument

Orange light has appeared

How to insert the PI instrument

Water is leaking

Insufficient air and powder is coming out

How to pair the foot control

Powder chamber is not pressurising

How to reprocess the PIEZON LED Handpiece

Too much powder, not enough water is coming out

Water is not warm enough

The device is making a whistling noise

SELECT THE SOURCE OF THE PROBLEM

AIRFLOW® Device

  • The device is not turning on >>
  • The device is making a whistling noise >>
  • The device is on fire >>
  • The device is leaking >>
  • Water temperature is not warm enough >>
  • Other >>

LED Lights

  • Number 1 is sold orange >>
  • Number 1 is blinking orange >>
  • Number 2 is solid orange >>
  • Number 3 is solid orange >>
  • Number 3 is blinking orange >>
  • Number 4 is blinking orange >>
  • Other >>

Powder Chambers

  • Powder chamber is not pressurizing >>
  • Powder chamber is leaking >>
  • White light is blinking at pressurization >>
  • Powder sprays out at pressurization >>
  • Powder is not moving in the chamber >>
  • Other >>

Water & Disinfectant Bottle

  • The bottle is leaking >>
  • Night Cleaner is remaining after rinsing >>
  • Other >>

Foot Control

  • Foot control is not activating the device >>
  • Wired Foot Pedal is not working >>
  • Wireless Foot Pedal is not working >>
  • Other >>

AIRFLOW® / PIEZON® Cords

  • Water is dripping from device connection >>
  • Water is dripping from handpiece connection >>
  • The cord is leaking >>
  • Other >>

AIRFLOW® Handpiece

  • Water comes out but no air and powder >>
  • Little or no water is coming out >>
  • Too much powder is coming out >>
  • Handpiece was dropped >>
  • The connection is leaking >>
  • Low or no mechanical power >>
  • Cracks or stains have appeared >>
  • Other >>

PIEZON® Handpiece

  • Low or no vibration/mechanical power >>
  • Cracks and stains have appeared >>
  • Handpiece is not working >>
  • Handpiece has insufficient lighting >>
  • No water is coming out
  • Insufficient water is coming out
  • Other >>

PERIOFLOW® Handpiece

  • Water comes out but no air and powder >>
  • No water is coming out >>
  • Insufficient water is coming out >>
  • Handpiece was dropped >>
  • Other >>

Air & Water Hose

  • Air hose was connected to water source >>
  • Other >>