If you are experiencing problems with your AIRFLOW® Prophylaxis Master or AIRFLOW® One device, this tool can help you identify what the issue is and then provide step-by-step instructions on how to fix it.
The device must be maintained and/or repaired by EMS and by authorised EMS repair centres only.
A yearly/2000 hours usage preventive maintenance is required as a means of safety and performance guarantee for both patient and user.
When returning the device for service, it is recommended to ship the device in its original packaging for optimal protection against damage during transportation.
Include the pedal, powder chamber, bottle and cords when sending the device.
Should any other problems persist that are not listed in the troubleshooting,
contact Handpiece Hotline (Australia), Ivoclar Vivadent (New Zealand) or your EMS Clinical Product Specialist for assistance.
MOST COMMON ISSUES & HOW TO FIX THEM
Low or no movement of the tip/instrument
Orange light has appeared
How to insert the PI instrument
Water is leaking
Insufficient air and powder is coming out
How to pair the foot control
Powder chamber is not pressurising
How to reprocess the PIEZON LED Handpiece
Too much powder, not enough water is coming out
Water is not warm enough
The device is making a whistling noise