If you are experiencing problems with your AIRFLOW® Prophylaxis Master or AIRFLOW® One device, this tool can help you identify what the issue is and then provide step-by-step instructions on how to fix it.


The device must be maintained and/or repaired by EMS and by authorised EMS repair centres only.

A yearly/2000 hours usage preventive maintenance is required as a means of safety and performance guarantee for both patient and user.

When returning the device for service, it is recommended to ship the device in its original packaging for optimal protection against damage during transportation.
Include the pedal, powder chamber, bottle and cords when sending the device.

Should any other problems persist that are not listed in the troubleshoot,
contact Handpiece Hotline (Australia), Ivoclar Vivadent (New Zealand) or your EMS Clinical Product Specialist for assistance.