EMS Oceania Pty Ltd, with registered office at The Woolstores, Suite 3, Shed 73, 4E Huntley Street, Alexandria NSW 2015, Australia ("We" or “EMS”) is committed to safeguarding and respecting your privacy.
TYPE OF DATA WE MAY COLLECT ABOUT YOU:
We may collect and process the following data about you:
- You may provide us information about you by filling in forms on our websites or paper forms during events or by corresponding with us by phone, email, text or otherwise. This includes information you provide when you register to use our websites, subscribe to our service, sign up for newsletters, and when you report a problem with our websites. The information you give us may include your name, physical address, email address, phone number, language and country preferences.
- We may additionally receive and process personal data concerning you through other websites we operate. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
- We can also collect other information to administer our websites, such as technical information, including the Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), number of clicks, time zone setting, browser plug-in types and versions, operating system and platform, products you viewed or searched for.
WHY EMS COLLECTS PERSONAL DATA AND HOW IT USES IT:
We hold and process your personal data only if we have a lawful basis for doing so, such as when it is necessary for engaging in a contractual relationship with you, to meet our legitimate interests (i.e. direct marketing activities), to comply with legal requirements or if authorized.
EMS may use your personal data for some or all of the following purposes:
- Marketing communications: to provide you with information about a product or service of ours that we believe could be of interest to you; to provide you with information about other goods and services we offer that are similar to those that you have already used; to tailor the content we display to you. However, you may object to this way of processing your personal data. If you do so, we will stop processing your data for direct marketing purposes.
- Customer service: to provide you with customer service, to deliver the service and to correspond with you in relation to your product, to notify you about changes to our service, to allow you to participate in interactive features of our service, when you choose to do so; to reply to your enquires, complaints and general feedback about our products.
- Website administration: to administer our websites and for internal operations, including product development, troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our websites and to ensure that content is presented in the most effective manner for you and for your computer or for other devices used to access our websites.
- Behavioral evaluation: we may process personal data in order to perform an evaluation, on a group level, of the general behavior of our customers, for system administration and to report aggregated statistical information about browsing patterns and actions.
CHILDREN’S PRIVACY PROTECTION:
EMS does not knowingly collect personal data from children and its websites are not intended for children. If EMS discovers that it has accidentally collected personal data from children it will delete such data immediately.
SHARING OF YOUR INFORMATION:
We may share the personal data you provide to us with any member of our group, which means our affiliates, our ultimate holding company and its subsidiaries for legitimate business purposes.
EMS may perform some of its functions by relying on third-party suppliers to conduct specialised activities, i.e. in order to assist us in improving our websites, marketing our products etc. The personal data that you provide may be shared with these suppliers in order to enable them to perform the agreed tasks. However, these providers are required to exclusively use the received information for the respective services on behalf and as instructed by EMS. EMS will require such third parties, who may be based outside the country from which you have accessed the EMS websites or service, to comply with all relevant data protection and security requirements in relation to your personal data.
EMS will not share your personal data with any third party that intends to use it for their direct marketing purposes, unless you have provided specific consent in relation to this.
In the event EMS sells or buys any business or assets, EMS may disclose your personal data to the prospective seller or buyer of such business or assets.
EMS may disclose personal information without your consent if the disclosure is:
- required or authorised by law
- required by an enforcement body to investigate unlawful activities
- where we believe that an emergency, illegal activity or some other reasonable basis exists for notifying the relevant authority
A cookie is a small text file that is saved by the websites that you visit on your computer.
A cookie can contain information, such as a user ID or preferences, which the websites use to personalize content, track the pages you've visited or to save your password so you do not have to re-enter it each time you visit our websites.
A cookie can be classified by its lifespan and the domain to which it belongs. By lifespan, a cookie is either a:
- session cookie – which is erased when the user closes the browser
- persistent cookie - which remains on the user's computer/device for a pre-defined period of time
As for the domain to which it belongs, there are either:
- first-party cookies - which are set by the web server of the visited page and share the same domain
Enabling these cookies is not strictly necessary for the websites to work but it will provide you with a better browsing experience.
We limit access to personal data about you to our employees and third-party agents, who we reasonably believe need to have access to your information to provide you with the information or services your request from us.
We employ security measures to ensure that your personal information is kept secure.
Our websites have security measures in place to help protect against the loss, misuse and alteration of the information under control.
However, no method of transmission over the internet is 100% secure. Although we will do our best to protect your personal data, we cannot guarantee the absolute security of the transmission of your data to our systems. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
- You may contact us and request access anytime to your personal data. We will provide you with a copy of your personal information upon request.
- You may request us to correct any inaccuracies in your personal data.
- You may ask us to delete the information we have on your account. However, we must keep track of certain transaction information, for legal compliance purposes, so we may not be able to fully delete your information in certain circumstances.
- You may ask us to be unsubscribed from marketing communications at any time. If you wish to unsubscribe from marketing communications, you may do so by clicking the unsubscribe link provided in each email.
- You have the right to be informed of any automated decision-making process, including profiling, we may decide to perform.
- You can exercise your rights at any time by contacting us at the address indicated below.
If you have any questions, comments or requests regarding your personal data please email us at the following address: [email protected]