Need EMS Support?  

If you require assistance, follow the steps below to ensure your query receives the attention it deserves.

Ty Vo

"At EMS, customer satisfaction is our priority. We're committed to resolving your concerns efficiently."

Ty Vo
Senior Service Specialist

📞 1300 4 MY EMS

Visit our 24/7 Online Help Centre

Access support around the clock at our online Help Centre. Explore dedicated Guided Biofilm Therapy support videos, cheat sheets and Instructions For Use.

Contact your EMS Service Centre

Reach out to your dedicated EMS Service Centre in Australia and New Zealand.

For Urgent Assistance

Contact our dedicated support hotline on:
📞 1300 4 MY EMS

Available Monday to Friday from 9am to 5pm (AEST).

Submit a Support Request

Fill out our support request form with details about your issue.
The more information you provide, the faster we can resolve your concern.

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