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TROUBLESHOOTING

Technical issues easily fixed.

IMPORTANT

> The device must be maintained and/or repaired by authorised EMS Repair Centres only.

> A yearly/2000 hours usage preventive maintenance is required as a means of safety and performance guarantee for both patient and user.

> When returning the device for service, it is recommended to ship the device in its original packaging for optimal protection against damage during transportation. Include the pedal, powder chamber, bottle and cords when sending the device.

> Should any other problems persist that are not listed in the troubleshooting, contact Handpiece Hotline (Australia), Ivoclar Vivadent (New Zealand) or one of our GBT Specialists for assistance.

AIRFLOW® Device

AIRFLOW Dental Spa
The device is not turning on
The device is making a whistling noise
The device is on fire

Risk of fire and electric shock.

Stop using your device immediately, disconnect the main plug and contact your local GBT Specialist.

The device is leaking

Risk of fire and electric shock.

Stop using your device immediately, disconnect the main plug and contact your local GBT Specialist.

Water temperature is not warm enough
Too much powder or not enough water is coming out

LED Lights

AIRFLOW LED Lights
Number 1 is solid orange

Automatic maintenance reminder.

It is time to send your device to your yearly maintenance service.

Number 1 is blinking orange
Number 2 is solid orange

The foot pedal 2x AA lithium batteries need to be replaced.

Number 3 is solid orange
Number 3 is blinking orange
Number 4 is blinking orange

Powder Chambers

Powder Chambers
Powder chamber is not pressurizing
Powder chamber is leaking
White light is blinking at pressurization
White light is blinking at depressurization
Powder is spraying out at pressurization
Powder is not moving inside the chamber

Water & Disinfectant Bottle

Water & Disinfectant Bottle
The bottle is leaking
Night Cleaner is remaining after rinsing

Foot Control

Foot Control
Foot Control is not activating the device
Wired Foot Control is not working
Wireless Foot Control is not working

AIRFLOW® / PIEZON® Cords

AIRFLOW & PIEZON Cords
Water is dripping from device connection
Water is dripping from handpiece connection
The cord is leaking

Risk of fire and electric shock.

Stop using your device immediately, disconnect the main plug and contact your local GBT Specialist.

AIRFLOW®
PERIOFLOW®
Handpiece

AIRFLOW Handpiece
PERIOFLOW Handpiece
Water comes out but no air and powder
Little or no water is coming out
Too much powder is coming out
Handpiece connection is leaking
Cracks or stains have appeared
Handpiece was dropped

PIEZON® Handpiece

PIEZON Handpiece
Low or no movement of the tip/instrument


Little or no water is coming out
Handpiece has insufficient lighting
How to reprocess the PIEZON LED Handpiece

How to insert the PI tip/instrument

Handpiece connection is leaking

Cracks or stains have appeared
Handpiece was dropped

Air / Water Hose

Air & Water Hose
Air hose was connected to water source

Stop using your AIRFLOW® device immediately and contact your local GBT Specialist.