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TROUBLESHOOTING

Technical issues easily fixed.

IMPORTANT

> The device must be maintained and/or repaired by authorised EMS Repair Centres only.

> A yearly/2000 hours usage preventive maintenance is required as a means of safety and performance guarantee for both patient and user.

> When returning the device for service, it is recommended to ship the device in its original packaging for optimal protection against damage during transportation. Include the pedal, powder chamber, bottle and cords when sending the device.

> Should any other problems persist that are not listed in the troubleshooting, contact Handpiece Hotline (Australia), Ivoclar Vivadent (New Zealand) or one of our GBT Specialists for assistance.

AIRFLOW® Device

AIRFLOW Dental Spa
The device is not turning on.

Check the electrical connection and power socket to make sure the device is properly plugged in.

If the device is properly plugged in there might be an issue with the fuses.

Contact your local GBT Specialist for further support.

GBT Specialists >>

The device is making a whistling noise.
The device is leaking.

Risk of fire and electric shock.

Stop using your device immediately, disconnect the main plug and contact your local GBT Specialist.

Water temperature is not warm enough.
Too much powder or not enough water is coming out.

The numbers on the AIRFLOW device are fading.

Check the actual pH of the wipes you are using. Some say “neutral” but are actually quite Alkaline. You will find it on the MSDS that came with the wipes.

No mater what you use, you should always dry it off. Moisture sitting around on plastics aren’t good for the device. Check the wipe cloth for abrasive fibres too.

Once a week you should use a damp soft cloth with the tiniest bit of mild dish washing liquid to remove the residue build up that all wipes leave on the machine over a period of time.

Recommended wipes: IC-100

LED Lights

AIRFLOW LED Lights
Number 1 is solid orange.

Automatic maintenance reminder.

It is time to send your device to your yearly maintenance service.

EMS Service Centres >>

Number 1 is blinking orange.

A permanent or transitory hardware fault condition is detected.

  1. Unplug the device power cord
  2. Wait for 30 seconds
  3. Plug it in again and restart the device

If the issue is not resolved, please contact your local GBT Specialist for further support.

GBT Specialists >>

Number 2 is solid orange.

The foot pedal 2x AA lithium batteries need to be replaced.

Number 3 is solid orange.

The foot pedal is not detected. You need to pair the foot control with the device again.

  1. Remove one battery from the pedal.
  2. Place the two handpieces into their holders.
  3. Turn the device OFF, wait for 10 seconds, and then turn it ON again.
  4. Press the numbers 0 and 5, then also press 10 simultaneously. A sonar sound will start playing. If not, try again.
  5. While the sonar sound plays, replace the lithium batteries in the wireless pedal.
  6. Within a short time (15 seconds or less) the pairing will be complete, the white LEDs will blink for a while and the device is then ready for use.

Number 3 is blinking orange.

The cords are not correctly connected. You will need to re-connect the cords.

  1. Switch the device off
  2. Underneath the device, slide the lever towards you and pull the black connector out
  3. Insert the black connector back into the slot making sure the white dot on the connector is aligned with the black dot on the device and push it in hard until you see the green/lock appearing

If the issue is not resolved, please contact your local GBT Specialist for further support.

GBT Specialists >>

Number 4 is blinking orange.
  • If the device feels hot > disconnect the device for an hour and then turn it on again.
  • If the device feels very cold > wait for the device to warm up to room temperature and try to turn it on again.

If the issue is not resolved, please contact your local GBT Specialist for further support.

GBT Specialists >>

Powder Chambers

Powder Chambers
Powder chamber is not pressurizing.
Powder chamber is leaking.

Clean the powder chamber, the cap and the bottom O'rings with a wet cloth. Also, clean the connecting elements on the device.

If the issue is not resolved, you might have to replace the powder chamber with a new one.

Contact your local GBT Specialist for further support.

GBT Specialists >>

White light is blinking at pressurization attempt.

Either the air line is not connected or there is not enough air pressure.

Check the air line for no kinking and the air compressor unit.

If the issue is not resolved, please contact your local GBT Specialist for further support.

GBT Specialists >>

White light is blinking at depressurization.

The handpiece might be clogged. Unclog it with EasyClean.

  1. Flush through central lumina in the normal direction using EasyClean with a disposable syringe filled with warm drinking water.
  2. Push as hard as you can.
  3. Repeat if necessary.

If the unclogging of the handpiece doesn't fix the issue it might be that the AIRFLOW cord is clogged. Dismount and clean the AIRFLOW cord extremity.

If the issue is not resolved, please contact your local GBT Specialist for further support.

GBT Specialists >>

Powder is spraying out at pressurization attempt.

Make sure the powder chamber is not filled beyond the maximum level marked on the bottle. If it is, remove the powder exceeding the MAX sign on the bottle.

If the issue is not resolved, please contact your local GBT Specialist for further support.

GBT Specialists >>

Water & Disinfectant Bottle

Water & Disinfectant Bottle
The water/disinfectant bottle is leaking.

Make sure the cap is firmly and properly closed.

If the bottle is still leaking, inspect the bottle and cap for any cracks.

In case the bottle is damaged, you will need to replace the cracked part/s.

Contact an EMS Service Centre to order the new part/s.

Product Codes:

  • Bottle Cap (EL-617)
  • Water Bottle (EG-111)
  • Disinfectant Bottle (EG-120)

EMS Service Centres >>

Night Cleaner is remaining after rinsing.
  1. Set your water regulators to 10 (maximum flow) on the cords.
  2. Make sure you have well-connected and sufficient pressure from your water supply.
  3. Perform a second rinsing phase before starting a treatment.

If the issue is not resolved, please contact your local GBT Specialist for further support.

GBT Specialists >>

AIRFLOW® / PIEZON® Cords

AIRFLOW & PIEZON Cords
Water is dripping from the device connection.

It might be time to change the O'rings.

  1. Switch the device off
  2. Underneath the device, slide the lever towards you and pull out the black connector
  3. Check the integrity of the O'rings

If the O'rings look okay, check if the cord is properly connected. To reposition the cord:

  1. Insert the black connector back in the slot making sure the white dot on the connector is aligned with the black dot on the unit and push hard
  2. Push the lever until you see the green/lock image appearing

If the O'rings look worn you will need to replace them. Contact an EMS Service Centre to order the part.

Product Codes:

  • PIEZON cord (BC-298)
  • AIRFLOW cord (BC-298 & BC-134)

EMS Service Centres >>

Water is dripping from the handpiece connection.

It might be time to change the O'rings.

Remove the handpiece and check the condition of the O'rings.

  • If the O'rings are okay, inspect the handpiece for any cracks.
  • If the O'rings look worn, you will need to replace them. Contact an EMS Service Centre to order the part.

Product Codes:

  • PIEZON cord (BC-083)
  • AIRFLOW cord (EL-651)

EMS Service Centres >>

Foot Control

Foot Control
Foot Control is not activating the device.

Make sure the foot control is correctly positioned in front of the device and nothing/no one is positioned between the device and the foot control.

Alternatively, you might need to re-pair the foot control with the unit.

  1. Remove one battery from the pedal

  2. Place the two handpieces into their holders

  3. Turn the machine OFF, wait 10 seconds, then turn it ON again

  4. Press the numbers 0 + 5 first, then press 10 simultaneously. A sonar sound will start playing (if not, repeat)

 

5. While the sonar sound plays, replace the lithium batteries in the wireless pedal

6. Within a short time (less than 15 seconds), the pairing will be complete, the white LEDs will blink for a while and the device is then ready for use                                          

Wired Foot Control is not working.
  1. Connect and re-connect the pedal
  2. Check the cable for any damage
  3. Restart the device

If the issue is not resolved, please contact your local GBT Specialist for further support.

GBT Specialists >>

Wireless Foot Control is not working.

If the pedal remained pressed for longer than 10 minutes, release the pedal and power cycle the device.

In case this doesn't fix the issue, switch the device off and disconnect and reconnect both PIEZON and AIRFLOW cord systems. Then try again.

If the issue is still not resolved, please contact your local GBT Specialist for further support.

GBT Specialists >>

 

AIRFLOW® / PERIOFLOW® / PIEZON® Handpiece

AIRFLOW Handpiece
Too much powder is coming out.
Only water comes out but no air and powder.
Little or no water is coming out.

Make sure your water setting is on 10 and the handpiece is not clogged. To do that, remove the handpiece and check the waterflow without the handpiece.

Also make sure the water filters are clean and replace if necessary.

If the issue is not resolved, please contact your local GBT Specialist for further support.

GBT Specialists >>

Handpiece connection is leaking.
  1. Ensure the handpiece has been correctly connected to the cord
  2. Clean the inside of the handpiece and the cord terminating end
  3. Replace the O'ring on the AIRFLOW cord

If the issue is not resolved, please contact your local GBT Specialist for further support.

GBT Specialists >>

Cracks or stains have appeared.

Make sure you are wiping the handpiece with a NEUTRAL detergent not containing FORMALDEHYDE and one that is compatible with resin and plastic. Also, make sure the disinfectant is rinsed properly.

Types of irrigants you can use:

Handpiece was dropped.

PERIOFLOW Handpiece

Replace the nozzle and check the fit of the nozzle. If the the nozzle holds and the water is tight your handpiece is not damaged and you can continue using it. If this is not the case, you will need to replace your handpiece.

 

PIEZON: Handpiece has insufficient lighting.
PIEZON: How to reprocess the handpiece.

PIEZON: How to insert the PI tip/instrument.

PIEZON: Low or no movement of the tip/instrument.

Make sure the tip is correctly screwed on. Use the CombiTorque tool to screw the tip/instrument on.

1. Check the tips

Make sure you are using genuine EMS tips and check the length of the tip with the EMS Tip Card. If the tip is too short, dispose of it. Request an EMS Tip Card >>

2. Check the handpiece

Make sure you are using genuine EMS handpieces. Remove the metal cap and look at the threads to make sure they look okay. If they are worn, contact an EMS Service Centre >>

3. Check the connection

Make sure the connection and handpiece are dry. Check the metal parts of the connection. If it is dark instead of gold, it means the connection is oxidated. When the handpiece or the connections are wet when used, the liquid will cause metal oxidation and loss of handpiece power.

To avoid the problem in future, make sure the handpiece and the connection are dry before use.

If the issue is not resolved, please contact your local GBT Specialist for further support.

GBT Specialists >>

Air / Water Hose

Air & Water Hose
Air hose was connected to water source.

Stop using your AIRFLOW® device immediately and contact your local GBT Specialist.

GBT Specialists >>