AIRFLOW® Warranty

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At EMS, we're dedicated to providing great products and excellent support. When you choose an EMS device, you'll enjoy a hassle-free warranty for peace of mind.

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What's Covered

EMS devices are Swiss engineered for continual high performance. When the device is installed correctly, works under normal operating conditions and for its intended use as per our Instructions for Use then the following is covered under our manufacturer’s warranty:

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The console AIRFLOW® Prophylaxis Master or AIRFLOW® one,  device accessories including handpieces, powder chambers, wireless pedal, AIRFLOW® and PIEZON® cords, air hoses, and bottles, for a duration of 1 year.

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GBT Certified practices benefit from an extended 3-year warranty, which includes an exclusive 2-year extension on top of the standard 1-year warranty for their AIRFLOW® Prophylaxis Master and AIRFLOW® One, specifically covering the console, cords and wireless pedal.

The warranty extension is conditional upon the completion of annual maintenance during each year of ownership. Conditions are valid as of June 1, 2024. Repairs completed during the 3rd year of ownership before June 1, 2024, will not be eligible.

Warranty is void when:

    • Non genuine products are used with the device at any stage
    • Defects attributed to accident or negligent abuse of the device and accessories
    • Used in applications where it is not designed to operate
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