SUPPORT FOR AIRFLOW® Prophylaxis Master
IMPORTANT
- The device must be maintained and/or repaired by authorised EMS Repair Centres only.
- A yearly/2000 hours usage preventive maintenance is required as a means of safety and performance guarantee for both patient and user.
- When returning the device for service, it is recommended to ship the device in its original packaging for optimal protection against damage during transportation.
- Include the pedal, powder chamber, bottle and cords when sending the device.
- Should any other problems persist that are not listed in the troubleshooting, contact your Service Center or one of our GBT Specialists for assistance.
MANUALS &
OTHER DOWNLOADS
- Instructions for Use
- Treatment Recommendations
- PIEZON® Treatment Recommendations
- AIRFLOW® MAX Handpiece Optimisation
- AIRFLOW® MAX Handpiece Unclogging
- AIRFLOW® MAX Handpiece Reprocessing Cheat Sheet
- PIEZON® Handpiece Reprocessing Cheat Sheet
- Technician Cheat Sheet
- Reboot your Device
- Hibernate your Device
Material Safety Data Sheets
SUPPORT VIDEOS
FAQS & TROUBLESHOOTING
AIRFLOW® Device
Under the device, you will find the nameplate. The serial number is written next to SN logo.
Check the electrical connection and power socket to make sure the device is properly plugged in.
If the device is properly plugged in there might be an issue with the fuses.
Contact your Service Centre.
! Risk of bottle explosion.
! First disconnect the mains plug.
This symptom is generally caused by a problem with the pressure regulator (fault or low temperature) or a water bottle crack.
1. Stop using your device immediately and disconnect it from the grid.
2. Check the bottle in use for cracks or damage and, if necessary, replace it with a new one.
3. Check the supplied air pressure: it shall be 4.5 bar minimum. 6 bar ideally.
4. If the device temperature is below 10°C (it is too cold), wait for it to warm up at ambient temperature, reconnect to the power grid, and switch it on again.
5. If the device temperature is over 10°C, or the problem recurs, stop using it and contact an EMS Service Centre.
! Risk of fire and electric shock.
Stop using your device immediately, disconnect the main plug and contact your Service Centre.
Check the actual pH of the wipes you are using. Some say “neutral” but are actually quite Alkaline. You will find it on the MSDS that came with the wipes.
No mater what you use, you should always dry it off. Moisture sitting around on plastics aren’t good for the device. Check the wipe cloth for abrasive fibres too.
Once a week you should use a damp soft cloth with the tiniest bit of mild dish washing liquid to remove the residue build up that all wipes leave on the machine over a period of time.
Recommended wipes: IC-100
LED Lights
Automatic maintenance reminder.
It is time to send your device to your yearly maintenance service.
Contact your Service Centre.
A permanent or transitory hardware fault condition is detected.
- Unplug the device power cord
- Wait for 30 seconds
- Plug it in again and restart the device
If the issue is not resolved, please contact your Service Centre.
The foot pedal 2x AA lithium batteries need to be replaced.
The foot pedal is not detected. You need to pair the foot control with the device again.
- Remove one battery from the pedal.
- Place the two handpieces into their holders.
- Turn the device OFF, wait for 10 seconds, and then turn it ON again.
- Press the numbers 0 and 5, then also press 10 simultaneously. A sonar sound will start playing. If not, try again.
- While the sonar sound plays, replace the lithium batteries in the wireless pedal.
- Within a short time (15 seconds or less) the pairing will be complete, the white LEDs will blink for a while and the device is then ready for use.
The cords are not correctly connected. You will need to re-connect the cords.
- Switch the device off
- Underneath the device, slide the lever towards you and pull the black connector out
- Insert the black connector back into the slot making sure the white dot on the connector is aligned with the black dot on the device and push it in hard until you see the green/lock appearing
If the issue is not resolved, please contact your Service Centre
- If the device feels hot > disconnect the device for an hour and then turn it on again.
- If the device feels very cold > wait for the device to warm up to room temperature and try to turn it on again.
If the issue is not resolved, please contact your Service Centre for further support.
Powder Chambers
- Turn the device on.
- Press the pressurisation button; if the chamber is not pressurising, proceed with the next step.
- Remove the Powder Chamber and switch off the device.
- Disconnect the air connector; if you hear the blowing sound, continue with the next step. If there is no sound, check the compressor.
- If the air check is okay, reconnect the air connector. If not, contact an EMS Service Centre.
- Check that the AIRFLOW® cord is connected correctly and plugged in. If needed, disconnect and reconnect the cord.
- Pressurise the Powder Chamber again.
- If the issue remains, contact an EMS Service Centre.
- Clean the powder chamber, the cap and the bottom O-rings with a wet cloth.
- Also, clean the connecting elements on the device.
- If the issue is unresolved, you might have to replace the powder chamber with a new one.
Contact your Service Centre for further help.
Either the air line is not connected or there is not enough air pressure.
Check the air line for no kinking and the air compressor unit.
If the issue is not resolved, please contact your Service Centre for further support.
The handpiece might be clogged. Unclog it with EasyClean.
- Flush through central lumina in the normal direction using EasyClean with a disposable syringe filled with warm drinking water.
- Push as hard as you can.
- Repeat if necessary.
If unclogging the handpiece doesn't fix the issue, the AIRFLOW® cord might be clogged. Dismount and clean the AIRFLOW® cord extremity.
If the issue is not resolved, please contact your Service Centre for further support.
Make sure the powder chamber is not filled beyond the maximum level marked on the bottle. If it is, remove the powder exceeding the MAX sign on the bottle.
If the issue is not resolved, please contact your Service Centre for further support.
The problem may have multiple causes. A step-by-step multiple checks are required.
Remove the AIRFLOW® Handpiece and try to pressurise the powder chamber.
If the powder chamber pressurises:
- The Handpiece may be clogged. Follow the maintenance process to prevent or unclogg the Handpiece by watching the video in our the maintenance section. How to reprocess and prevent clogging of AIRFLOW® MAX Handpiece?
If the powder chamber does not pressurise, you have 2 options:
- If the issue is the same with both powder chambers, the air pressure may not be sufficient. Check if the compressor is on and the device is correctly connected. If necessary, contact your technician and check the air pressure.
- If the issue is not the same with both powder chambers, powder may be stuck inside the chamber. Shake the powder chamber properly before use. If this doesn’t help, remove the powder from the powder chamber, dry it using compressed air and add new powder. If this also does not solve the issue, perform the whole chamber cleaning process.
Water & Disinfectant Bottle
- Set your water regulators to 10 (maximum flow) on the cords.
- Make sure you have well-connected and sufficient pressure from your water supply.
- Perform a second rinsing phase before starting a treatment.
If the issue is not resolved, please contact your Service Centre for further support.
AIRFLOW® / PIEZON® Cords
It might be time to change the O-rings.
- Switch the device off
- Underneath the device, slide the lever towards you and pull out the black connector
- Check the integrity of the O-rings
If the O-rings look okay, check if the cord is properly connected. To reposition the cord:
- Insert the black connector back in the slot making sure the white dot on the connector is aligned with the black dot on the unit and push hard
- Push the lever until you see the green/lock image appearing
If the O-rings look worn you will need to replace them. Contact an EMS Service Centre to order the part.
Product Codes:
- PIEZON cord (BC-298)
- AIRFLOW cord (BC-298 & BC-134)
It might be time to change the O-rings.
Remove the handpiece and check the condition of the O-rings.
- If the O-rings are okay, inspect the handpiece for any cracks.
- If the O-rings look worn, you will need to replace them. Contact an EMS Service Centre to order the part.
Product Codes:
- PIEZON cord (BC-083)
- AIRFLOW cord (EL-651)
! Risk of fire and electric shock.
Stop using your device immediately, disconnect the main plug and contact your Service Centre.
Foot Control
Make sure the foot control is correctly positioned in front of the device and nothing/no one is positioned between the device and the foot control.
Alternatively, you might need to re-pair the foot control with the unit.
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Remove one battery from the pedal
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Place the two handpieces into their holders
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Turn the machine OFF, wait 10 seconds, then turn it ON again
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Press the numbers 0 + 5 first, then press 10 simultaneously. A sonar sound will start playing (if not, repeat)
5. While the sonar sound plays, replace the lithium batteries in the wireless pedal
6. Within a short time (less than 15 seconds), the pairing will be complete, the white LEDs will blink for a while and the device is then ready for use
- Connect and re-connect the pedal
- Check the cable for any damage
- Restart the device
If the issue is not resolved, please contact your Service Centre for further support.
AIRFLOW® / PERIOFLOW® / PIEZON® Handpiece
Make sure your water setting is on 10 and the handpiece is not clogged. To do that, remove the handpiece and check the waterflow without the handpiece.
Also make sure the water filters are clean and replace if necessary.
If the issue is not resolved, please contact your Service Centre for further support.
- Ensure the handpiece has been correctly connected to the cord
- Clean the inside of the handpiece and the cord terminating end
- Replace the O-ring on the AIRFLOW® cord
If the issue is not resolved, please contact your Service Centre for further support.
Make sure you are wiping the handpiece with a NEUTRAL detergent not containing FORMALDEHYDE and one that is compatible with resin and plastic. Also, make sure the disinfectant is rinsed properly.
Types of irrigants you can use:
PERIOFLOW Handpiece
Replace the nozzle and check the fit of the nozzle. If the the nozzle holds and the water is tight your handpiece is not damaged and you can continue using it. If this is not the case, you will need to replace your handpiece.
Air / Water Hose
Stop using your AIRFLOW® device immediately and contact your Service Centre.
INSTRUMENT CHECK
Even the best ultrasound instruments are subject to normal wear and tear. Regular replacement of your EMS Instruments delivers measurable treatment efficacy.
WARRANTY
At EMS, we're dedicated to providing great products and excellent support. When you choose an EMS device, you'll enjoy a hassle-free warranty for peace of mind. Our warranty covers any needed repairs or replacements, supported by our committed team always here to help.
SERVICE CENTRES
Ivoclar Vivadent
0508 486 252
[email protected]